:root{--ink: #0c0c0c;--ink-2: #1a1a1a;--panel: #141414;--line: rgba(255, 255, 255, .08);--muted: rgba(255, 255, 255, .55);--faint: rgba(255, 255, 255, .35);--text: #f4f2ef;--ember: #e23b2a;--ember-soft: rgba(226, 59, 42, .16);--ok: #3dba7a;--warn: #e0a23a;--radius: 14px;--font: "DM Sans", system-ui, sans-serif;--display: "Instrument Serif", Georgia, serif;--bg-glow: radial-gradient(1200px 600px at 10% -10%, rgba(226, 59, 42, .18), transparent 55%), radial-gradient(900px 500px at 100% 0%, rgba(80, 100, 140, .12), transparent 50%), linear-gradient(180deg, #101010 0%, #0a0a0a 100%)}*{box-sizing:border-box}html,body,#root{min-height:100%}body{margin:0;font-family:var(--font);color:var(--text);background:var(--bg-glow);background-attachment:fixed;-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit;color:inherit}button{cursor:pointer}.app-shell{display:grid;grid-template-columns:240px 1fr;min-height:100vh}.side{border-right:1px solid var(--line);padding:28px 18px;background:#00000059;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);position:sticky;top:0;height:100vh}.brand{font-family:var(--display);font-size:1.85rem;line-height:1;margin:0 0 6px}.brand span{color:var(--ember)}.brand-sub{color:var(--muted);font-size:.8rem;margin-bottom:28px}.nav{display:flex;flex-direction:column;gap:4px}.nav a{padding:10px 12px;border-radius:10px;color:var(--muted);transition:background .15s,color .15s}.nav a:hover,.nav a.active{background:var(--ember-soft);color:var(--text)}.main{padding:28px 32px 48px}.page-title{font-family:var(--display);font-size:2.4rem;margin:0 0 4px;letter-spacing:-.02em}.page-sub{color:var(--muted);margin:0 0 24px}.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;margin-bottom:22px}.stat{padding:18px;border:1px solid var(--line);border-radius:var(--radius);background:linear-gradient(160deg,#ffffff0a,#ffffff03)}.stat .label{color:var(--muted);font-size:.8rem}.stat .value{font-family:var(--display);font-size:2rem;margin-top:6px}.panel{border:1px solid var(--line);border-radius:var(--radius);background:#141414b3;overflow-x:auto}.panel-h{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 16px;border-bottom:1px solid var(--line)}.panel-h h2{margin:0;font-size:1rem;font-weight:600}.table{width:100%;border-collapse:collapse}.table th,.table td{text-align:left;padding:12px 16px;border-bottom:1px solid var(--line);font-size:.9rem}.table th{color:var(--faint);font-weight:500;font-size:.75rem;text-transform:uppercase;letter-spacing:.04em}.table tr:last-child td{border-bottom:0}.badge{display:inline-flex;align-items:center;padding:3px 8px;border-radius:999px;font-size:.72rem;font-weight:600;background:#ffffff14}.badge.upcoming,.badge.assigned{background:#508cff2e;color:#9cbcff}.badge.onTheWay,.badge.arrived,.badge.inProgress{background:#e0a23a2e;color:#f0c56a}.badge.completed{background:#3dba7a2e;color:#7de0ad}.badge.cancelled{background:#e23b2a2e;color:#ff8f84}.btn{border:1px solid var(--line);background:#ffffff0a;border-radius:10px;padding:8px 12px;transition:transform .12s,background .12s}.btn:hover{background:#ffffff14}.btn:active{transform:scale(.98)}.btn.primary{background:var(--ember);border-color:transparent;color:#fff;font-weight:600}.btn.primary:hover{filter:brightness(1.05)}.btn.ghost{background:transparent}.btn.sm{padding:6px 10px;font-size:.82rem}.btn.danger{border-color:#e23b2a66;color:#ff8f84}.field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}.field label{font-size:.8rem;color:var(--muted)}.field input,.field select,.field textarea{background:#00000059;border:1px solid var(--line);border-radius:10px;padding:10px 12px;outline:none}.field input:focus,.field select:focus,.field textarea:focus{border-color:#e23b2a8c}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:24px}.login-card{width:min(420px,100%);padding:32px;border-radius:20px;border:1px solid var(--line);background:#101010d9;box-shadow:0 30px 80px #00000073}.login-card h1{font-family:var(--display);font-size:2.6rem;margin:0 0 8px}.error{color:#ff8f84;background:var(--ember-soft);border-radius:10px;padding:10px 12px;margin-bottom:14px;font-size:.9rem}.toolbar{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:16px}.muted{color:var(--muted)}.row-actions{display:flex;gap:6px;flex-wrap:wrap}.side-foot{margin-top:auto;padding-top:24px;color:var(--faint);font-size:.75rem}.side-inner{display:flex;flex-direction:column;height:calc(100vh - 56px)}.help-desk{display:grid;grid-template-columns:320px 1fr;height:calc(100vh - 180px);min-height:520px;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;background:#141414b8}.help-list{overflow:auto;border-right:1px solid var(--line)}.help-filters{display:flex;gap:6px;padding:12px;position:sticky;top:0;background:#101010eb;border-bottom:1px solid var(--line)}.help-filters button{border:0;background:transparent;color:var(--muted);border-radius:999px;padding:6px 10px}.help-filters button.on{background:#ffffff1a;color:var(--text)}.help-thread{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line);background:transparent;padding:14px 16px}.help-thread.on{background:#ffffff0d}.help-thread-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.help-dot{width:8px;height:8px;border-radius:99px;background:var(--ember)}.help-meta,.help-time{color:var(--faint);font-size:.75rem;margin-top:2px}.help-preview{color:var(--muted);font-size:.86rem;margin-top:6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.help-chat{display:flex;flex-direction:column;min-width:0;min-height:0}.help-chat-head{padding:14px 18px;border-bottom:1px solid var(--line)}.help-log{flex:1;overflow:auto;padding:18px;display:flex;flex-direction:column;gap:10px;background:#0e0e0e}.bubble{max-width:min(72%,520px);padding:10px 14px;border-radius:18px;white-space:pre-wrap;line-height:1.4}.bubble.client{align-self:flex-start;background:#ffffff14;border-bottom-left-radius:6px}.bubble.admin{align-self:flex-end;background:#f4f2ef;color:#111;border-bottom-right-radius:6px}.bubble-who{font-size:.72rem;color:var(--muted);margin-bottom:4px;font-weight:600}.help-compose{display:flex;gap:10px;align-items:flex-end;padding:12px;border-top:1px solid var(--line)}.help-compose textarea{flex:1;resize:none;background:#00000059;border:1px solid var(--line);border-radius:18px;padding:12px 14px;outline:none}.help-empty{color:var(--muted);padding:24px 16px}.help-empty.center{margin:auto}@media(max-width:980px){.app-shell{grid-template-columns:1fr}.side{position:relative;height:auto}.side-inner{height:auto}.grid{grid-template-columns:repeat(2,minmax(0,1fr))}.help-desk{grid-template-columns:1fr;height:auto;min-height:0}.help-list{max-height:280px;border-right:0;border-bottom:1px solid var(--line)}.help-log{min-height:360px}}@media(max-width:560px){.grid{grid-template-columns:1fr}.main{padding:20px 16px 40px}}